Events Volunteer – Swanage Pier Trust

Details

Swanage Pier looks as glorious today as it would have done over 100 years ago and is an essential part of our town’s unique Victorian heritage. The Swanage Pier Trust is the charity that maintains the Pier for the benefit of residents and visitors alike. Situated on the Jurassic Coast, the Pier has given pleasure to generations of holidaymakers and locals. It is also a valuable marine habitat and an important centre for sub-aqua diving, angling and water sports and provides a regular summer boat service to Poole. The Pier attracts over 110,000 visitors each year.

Volunteers will get to sample many different aspects of working in the beautiful historic environment of the Pier as part of a friendly and dedicated team. The person in this role needs to be flexible, friendly and approachable. It is mainly a customer facing role and would suit someone interested in working with the public, especially in the tourism industry. The role includes free Swanage to Poole boat trips with City Cruises.

The Events Volunteer will ensure that all visitors are given the information required to make the most out of the event they are attending. The volunteer will provide events assistance for commercial and community events.

Volunteer duties include:

• Helping to prepare for the event, involving preparing craft activities, information and signage, setting up trails, displays and activities.
• Providing a warm, friendly welcome to all visitors, answering any questions and encouraging people to get involved in the events/activities.
• Assisting at events, directing visitors, providing information, running stalls, assisting with activities, ticket, raffling selling and cash handling.
• Overseeing family activities, explain trail sheets, handing out prizes, supervising hands-on art, craft or wildlife/marine activities.
• Getting visitors to feed back on the event by filling in comment cards or questionnaires.
• Helping to clear up after the event, clearing up after craft activities, taking down signage, trails and displays.

Person Profile Required

• Interest in customer service
• Ability to work and communicate effectively
• Warm and friendly manner
• Well-presented and polite
• Ability to own and follow-through on projects required and issues raised
• Excellent organisational and time management skills